Consultant Marketing & Customer Experience

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Confidence in your growth. Freedom to shape it your way.
You’re in the beginning your career and looking for both security and freedom. Sound familiar? At EY, you get both. You learn on the job, develop lifelong skills, and build a career that suits you, together with your colleagues. With plenty of guidance and space to discover what really matters to you. You're not just starting a job, you're starting your future.

Your new job | About your main responsibilities
EY Studio+ is a leading consultancy firm specializing in new business models and end-to-end solutions in customer experience transformation. We pride ourselves on delivering innovative solutions that drive growth and efficiency for our clients across various industries. We are expanding our Marketing, Sales, and Service consulting team, We are looking for a talented and motivated Marketing and Customer Experience Consultant, with a passion for service industries, ready to take a next career step.

As a Marketing and Customer Experience Consultant, you will join a young team of enthusiastic consultants that is part of the worldwide EY Studio+ collective. The collective holds 7000+ professionals across 35+ countries in the fields of Innovation, Design, Marketing & Sales and Customer Experience.

More specifically, you will:

• collaborate closely within a multidisciplinary team of strategists, technologists, consultants, and transformation specialists.
• identify opportunities for client growth and improvement, translate these into actionable project plans, and drive successful execution.
• keep yourself informed on current market, sector, consumer, and technology trends, to analyse these trends, collect best practices and gather relevant insights.
• make an impact in the daily lives of the many varieties of customers we serve (consumers, employees, citizens, and patients) by enhancing their customer experience.
• translate market, business and customer insights and opportunities to new concepts, processes, operating models, (digital) strategies, ways-of-working, and business models, which you want to bring to life.
• create models, business cases and related methods to measure and manage impact.
• keep a holistic view while staying focused on the core problem, to create value for both consumers and businesses.

Your new team | About your colleagues and the office
The EY Studio+ Amsterdam department transforms customer-centric companies from start to finish. Through our combined expertise, we strengthen organizations and provide their teams with the knowledge, tools, and energy they need to move forward. We help organizations define objectives and strategy, design the future, and shape reality. With our heads in the clouds and our feet on the ground. Our department consists of marketing, sales and service consultants, designers, technologists, data scientists, and transformation specialists who, together with colleagues in other countries, shape the global EY Studio+ collective.

Your Office - Amsterdam
Our Amsterdam office is located at the Zuidas: a bustling area full of companies. In our Cross Towers, we welcome up to 1,500 people every day. For a breathtaking view of the city, head to the 22nd floor. Collaboration takes on a new meaning in our Wavespace, a high-tech environment that connects clients and colleagues virtually across the globe.

Your skills and strengths | About your unique contribution
You have:

• completed a relevant master's degree with excellent results, preferably in Business Administration or Marketing or Innovation Management.
• passion for service-oriented organizations such as banking, insurance, public services, energy or telco, but are eager to work in different industries as well.
• 1 to 2 years of (marketing) experience within service-oriented organizations.
• strong analytical and conceptual skills.
• a structured and solution-oriented way-of-working.
• a customer and business value mindset.
• excellent command of the Dutch & English language, both written and verbal.
• eagerness to learn and grow in a dynamic team environment.

Your benefits | About your perks and work enjoyment

• A competitive salary that reflects your role and responsibilities, depending on experience and qualifications. Plus, a solid pension plan for the future. In addition to your salary, you’ll receive holiday allowance and an annual bonus (based on performance and development).
• You’ll receive an indefinite contract for 40 hours.
• A laptop and phone for both work and personal use, and a monthly internet allowance.
• 29 vacation days to recharge and unwind, plus the option to buy extra days.
• With the mobility budget, you decide how you travel. Choose a lease car, a discounted public transport subscription, or arrange transport easily via our app.
• At EY, we care about a healthy work-life balance. Hybrid working makes this easier. Whether you're working from the office, at a client, or from home, we’ll make sure you have a well-equipped home office.
• The opportunity to work up to 20 days per year from abroad.
• The option to swap 3 national holidays for non-national ones.
• You’ll have the space to grow both personally and professionally. Whether you want to deepen your expertise, develop your personality, or improve your leadership style, we offer a broad range of trainings and courses.
• Your well-being is our priority. We believe that when you feel good, you perform better. That’s why you’ll have access to the OpenUp wellbeing platform (including for your family). You can easily connect with psychologists and lifestyle experts within 36 hours and take part in wellbeing sessions.
• A strong focus on teaming and various internal networks where you can join all kinds of social activities. A positive work atmosphere and good collaboration with colleagues contribute to your overall happiness at work.

All this within an environment where our core values of integrity, inclusiveness, and respect are central. We think it’s important that you can be yourself and fully develop into the best version of yourself. Curious about all our benefits? Click here.

Ready to shape your future with us? | About your application process

1. For this vacancy, we ask for your CV and motivation letter. If you have any difficulties in the application process, please reach out to yara.woortmeijer@nl.ey.com.
2. Our first contact: After your application, we will review your CV and portfolio. If we see a possible match, you will be invited for a first interview and online assessment.
3. First interview & Assessment: Before the interview, we’ll ask you to complete an online assessment. Not a standard questionnaire, but a game-based assessment focusing on both your cognitive skills and behavioural preferences. We’ll discuss the results during the interview, with colleagues from our department. This mutual introduction is a chance for us to get to know you, and for you to ask any questions you have.
4. Second and third interview: If we see a match and you’re still enthusiastic, we’ll invite you for a second interview. We’ll dive deeper into your role and relevant topics, aided through a business case. A final interview with one of our partners will also follow.
5. We’re a match. You’ll receive an offer and we’ll perform a pre-employment screening. Then your new adventure begins. Welcome to EY!
   
   

Research shows that women are less likely to apply if they don’t meet all the criteria. Please feel free to apply even if you don’t meet everything.

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